Please read the following carefully, then send us a refund request by creating a ticket in the support section.

Requests for Refund must be clear and acceptable:

• Before you buy, request a trial account. If you are not satisfied, do not buy a long-term service.
• If your internet speed is slow, you may not be able to use Nurutv services; this alone does not qualify for a refund.
• Our support team is available 24/7. If you cannot set up the service on your devices, please follow our setup guides; inability to set up is not grounds for a refund.
• If you made a mistake choosing a plan and completed payment, open a support ticket. Our team will review and, if eligible, process a correction or refund (e.g., purchased 12 months instead of 3 months).
• Refund requests after 7 days from activation will not be accepted.

How to request a refund

Create a ticket in the support section or email billing@nurutv.com with your order details.